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The company has received more than 1300 complaints via the Better Business Bureau website over the past three years, and many of the reviews of the company on the same website are negative. Negative reviews are not unusual for a home warranty company, but stands out for how many of these it has attracted. Each item or system covered by a home warranty from 2-10 has specific exclusions and limitations. Having a third-party warranty through 2-10 HBW provides you with additional peace of mind. Should your home ever need repairs for covered defects, an independent provider ensures a neutral mediator to resolve your claim. This doesn’t mean you should rule it out as one of your options.
My power bill will be high due to having to use my emergency heat waiting for the part that I was told I needed and really didn't. Hi Brian, we're sorry to hear about the issues you've experienced. Our records indicate that since posting this, you've been able to use an out of network contractor to resolve this issue. If you have any issues unresolved, please send us a private message at facebook.com/210HomeBuyersWarranty and we'll be happy to help.
Do you cover older appliances?
Investopedia collected key data points from several home warranty providers to identify the most important factors to customers. 2-10 Home Buyers Warranty (2-10 HBW) offers warranty coverage for home appliances and built-in systems with its Simply Kitchen, Complete Home, and Pinnacle Home plans. The electrical items in this plan include switches, panels, outlets, wiring and the doorbell system. Covered plumbing items include sump pumps, valves (i.e. tub, angle stops, shower and gate valves), pressure regulators, water heaters , drain line stoppages, toilet tanks and gas supply lines. Vent, drain, waste and water pipe leak or breakages are also covered under plumbing. 2-10 HBW has developed new strategies to reduce hold times and give our clients more power throughout the claims process.
They also offer a cost-efficient Seller’s plan that’s designed for homeowners who are in the process of selling their homes. A 9.5% monthly processing fee is included on product and all optional coverage prices when you choose monthly pay. Simply Kitchen protects your kitchen appliances, like your dishwasher and refrigerator, at our most affordable price.
Customer Complaints
I had to fight somemore with them to get disposal cost factored in. I am now getting random appliance repair people hitting me up. It took 2 months and a dozen phone calls to resolve a simple plumbing issue. Now my furnace is acting up, no way to talk to anyone, no way to escalate the claim. The cost of the Simply Kitchen Plan is $19 per month or $264 per year, the Complete Home Plan comes at $51 per month or $612 per year, and the Pinnacle Home Plan costs $60 per month or $720 per year.
No. 2-10 is not responsible for the repair of any cosmetic defects, smells, noises or for the cost of cleaning or maintenance of any parts, appliances or equipment. As part of our review, we contacted 2-10 Home Buyers Warranty through their website and received answers to our questions within 48 hours. 27% of our survey correspondents said that getting the maximum payout cap is important to them when choosing a home warranty policy. 2-10 has a payout cap that is about average for home warranty providers. These quotes meant that the average cost of a plan from 2-10, at $532 per year, is about the same as other companies in this sector. Location, home designs, features and prices are subject to change without notice.
Water heater breakdowns are expensive!
The products and services we review may not be right for your individual circumstances. The information and savings numbers depicted above are for demonstration purposes only, and your results may vary. Unfortunately we are not able to renew coverage for this property. All coverage and options are subject to terms, limits, exclusions, and procedures. If you are an existing builder with 2-10 Home Buyers Warranty, you may easily log in to Builder Portal and enter the homes you want to add warranties to.
2-10 HBW hires independent service contractors for diagnosis and repair work. Their response time is 48 hours, typically during working hours, of Monday to Friday. In case of an emergency, the company will try to arrange the contractor's visit within 24 hours.
How can I add additional coverage to my current home warranty?
Appliance Replacement Offer- When you file a claim for a service request, you have the option to select a service request or choose the Appliance Replacement Offer. If you choose the replacement option, a service contractor will not be sent to your home, and you can avoid paying the trade call fee. 2-10 Home Buyers Warranty (2-10 HBW) is one of the oldest organizations with 40+ years of experience in the home warranty industry. They offer home warranties for homeowners and realtors, and structural warranties to builders, and homeowners insurance as well. For service requests, 2-10 will initiate service within 48 hours and contact an independent service contractor who will schedule a service call on weekdays during normal business hours. 2-10 lists the appliances and systems which are covered by these plans on its website.
Check a sample service agreement for detailed coverage information. 2-10 Home Warranty states that its coverage is secondary to any manufacturer's warranty or insurance policy. The presence of any such coverage may result in a delay as they wait for the primary policy to take effect. Simply Kitchen- The Simply Kitchen Plan, as the name suggests, only protects your kitchen’s appliances.
If 2-10 HBW finds that the requested item is not eligible for coverage, they’ll refund the service fee at your request. Also, in the event that a serviced item breaks down again within the coverage period, you will not be charged a service fee for the same item. The 2-10 Supreme Protection option enhances your plan in terms of dollar limits and extends coverage to more components of a covered item. You should note that the Supreme option is specific to the purchased plan and does not cover items that are not a part of your plan. The annual, aggregate limit for coverage under a 2-10 home warranty is $25,000 for covered systems and appliances, which is about the same as other home warranty providers.
Customers looking to add these items to their policy should make sure that their equipment is covered by reviewing this information. Once the request is received, 2-10 HBW will dispatch an authorized service contractor to your home to diagnose and fix the issue, if possible. Keep in mind that you can’t choose your own contractor under this warranty program.
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